Our video tutorials provide step‑by‑step guidance for software installations, training, and troubleshooting.
To install Design Expert, download the installer from the link provided by Digital Canal, run the setup file, and follow the on‑screen prompts. After installation, launch the program and activate your license using your provided credentials.
License activation issues are usually caused by incorrect credentials. Verify you've purchased the software, downloaded it through our website, and use the authorization code sent by email. If issues continue, email us at info@digitalcanal.com
To update SolidBuilder, contact us directly at 800-449-5033, or email us at info@digitalcanal.com.
All current installers for Design Expert, SolidBuilder, BidBuilder, and Structural modules are available on our website. Check your email or email us at info@digitalcanal.com to receive the download link.
Video loading issues are typically caused by slow internet, browser caching, or blocked scripts. Refresh the page, clear your browser cache, or try another browser. If videos still fail to load, contact support.
Most installation errors can be resolved by running the installer as an administrator, disabling antivirus during installation, or ensuring Windows is fully updated. If errors persist, check the Installation Videos section for troubleshooting steps or reach out to support.
Your old license will be deactivated when you install the program on the new machine and activate it using your existing authorization code.
If you have a permanent license, contact our support team at info@digitalcanal.com.