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"Change before you have to."
- Jack Welch
Customer Service

Client Centered Philosophy

Technical support is not glamorous but we’re convinced it makes the difference. That’s why we take pride in our after sale client support. In fact, 92% of our clients rate our support as very good or excellent. We don’t push support onto dealers because it’s impossible for a dealer to provide you with the level of support you receive directly from the actual developers of the software.



VIP Subscription

Truly partner with Digital Canal. During the past fifteen years we have found that our most productive clients are those that take advantage of our VIP Subscription program. Coincidence? We don’t think so.

  1. Toll-free and unlimited technical support directly from the developers and product managers with decades of real world experience.
  2. Proactive product upgrades and enhancements are provided for VIP Subscription members. You will always have the most recent profit making tools at your disposal.

 

           

Premium Support

This level of support is available for clients that would prefer to purchase upgrades on their own timeline instead of automatically receiving them. Toll-free and unlimited support is provided but upgrades are purchased separately. It’s the same great team helping you when you call but no proactive upgrades are provided. Upgrades are purchased on a release-by-release basis with this plan, which makes them pricier, but it may be an option that fits your needs.


Pay As You Go

The same great team will be working with you, but you pay by the hour with a quarter hour minimum. No proactive upgrades and support is paid as you use it.